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Job Listing Details
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Service Manager |
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Job Category:
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Management-Middle |
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Position:
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Service Manager |
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Company:
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Adventure Harley-Davidson |
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Location:
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Ohio-Akron |
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Status/Type:
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Full-Time, Employee
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Job Description |
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Adventure Harley-Davidson is looking for energetic, enthusiastic, and ADVENTUROUS people to add to its management team. If you are interested in being part of a growing, fast paced environment that is focused on selling exceptional customer experiences then you would enjoy being a part of our team. We are located in a new 38000 square feet dealership on 7 acres along route 77 in Dover, Ohio. The Harley-Davidson product is one of the most exciting retail environments in the world and Adventure Harley-Davidson provides one of the most fabulous facilities in Ohio to experience the Harley-Davidson products.
With our new facility and growth we are looking for a new leader to manage our Service Department.
This is an exciting opportunity to join a growing progressive company in a fun, friendly, and exciting atmosphere. Come join the Adventure!
Major Duties and Responsibilities
1) Service Department Operations
· Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
· Ensure service department contributes an acceptable level of gross $ net profit.
· Maximize productivity levels of service technicians.
· Ensure service personnel are alert, well trained, and available when needed.
· Ensure Technicians receive jobs based on skill level and current resource utilization.
· Review work-in-progress to ensure quality and timeliness.
· Occasionally assist technicians when they are having difficulty performing service work.
· Make estimates for internal and wreck repairs.
· Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
· Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
· Become familiar and efficient with all phases of the computer system required for service and parts management.
2) Management
· Maintain service follow-up programs.
· Grow the volume of service work.
· Maintain budgeted revenue and expense objectives.
· Develop promotional campaigns in conjunction with the parts & sales departments.
· Develop monthly and annual objectives for the department in collaboration with GM.
· Attend training sessions to keep current with service department issues.
3) Supervisory Responsibilities
· Establish departmental work schedule, balancing the work loads of all employees.
· Monitor and address all comebacks with individual technicians.
· Establish job assignments for all service employees within their skill levels.
· Set policies and procedures for service department.
· Manage employee performance (evaluate and counsel).
· Assist with recruiting, interviewing, hiring, and termination employees.
· Maintain records of all employees performance reviews.
Qualifications & Job Requirements
· 3-5 years progressive experience within the service department of a motor vehicle dealership.
· Prefer knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
· Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
· Current, valid motorcycle license.
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Contact Information |
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Company:
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Adventure Harley-Davidson
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City, State,
Zip:
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Dover, OH 44622
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Email Address:
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Email Employer
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